Sunday, March 9, 2014

Reviews of DeLonghi Solaris Oil-Filled Radiator with Timer

DeLonghi Solaris Oil-Filled Radiator with Timer
Customer Ratings: 2 stars
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I received this heater as a replacement of another Delonghi heater which was higher-performing with more heat output in watts. This is how Delonghi treats you with its cocky 1-year limited warranty. You might as well get an inferior, cheaper product as Delonghi mistreats its customers to do itself a favor. The service location to deliver the broken heater was far, and Delonghi took more than a month to provide me with this cheaper heater.

Besides, both my original heater and the replacement (this heater that the review is about) broke in less than a year. I had to change through 3 heaters in less than a year due to Delonghi's rock bottom product quality. Additionally, the heater makes a noise when in operation that sounds like beating its metal with a hard object. It can be disturbing depending on the person.

Do NOT buy from Delonghi to bear this poor product quality and customer service.

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This unit clicks constantly. I bought this for a baby's room where I need quiet, even, safe heat. You turn it on and the noise starts as the element heats up... click... click... click... click... Baby then turns around, starts to get restless, and the screaming could start at any minute.

I've used cheap oil filled heaters in the past and they did not have this problem. When I pay a premium for a brand name and supposedly quality design, I expect better than what DeLonghi has provided here. It should not take an engineering genius to realize that heat causes metal to expand and take it into account when designing the product.

Disappointing. Very disappointing.

UPDATE:

And then it broke. Slightly more than one year after purchase this model failed when the GFCI plug melted. So down from a 2 star rating to a 1 star.

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I'd give this zero stars if I could. We had this for a little over a month. It worked great at first. It heated our cold kitchen quickly and kept the tempature steady. Then one day, it stopped working. The light would not come on and there's no reason why it wouldn't work. The red button on the plug was pushed in many times and it still would not work. The manual does not give any instruction as to how to fix it except deal with their technicans. There's no sense in dealing with the company based on the other reviews. At least spring is coming, so we'll find a better heater next year.

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Purchased about 2 months ago. It still working pretty good, but since yesterday, I hear grinding noise coming from Timer. I am sensitive sleeper and I can't get descent sleep because of it. Constant "Grrrr" like bad motor sound. I will have to return this and maybe get one with Electronic timer instead.

One more thing. When I turn on both heat setting (Highest), I hear bubbling(boiling) sound so I keep it in Medium and it's working fine.

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I purchased this unit several years ago and was very happy with it for 1 and ½ seasons then it began making an intermittent clicking noise, then the noise became continuous. The noise is loud enough that I have to keep the door to the adjoining bath closed in order to sleep. I have not found any replacement parts or disassembly instructions.

This is a shame since the low-profile, relatively small size, selectable wattage, steady heat and timer functions are virtually unique. I held on to the unit and run in areas of the house or garage where noise isn't a distraction and hoped that DeLonghi (or some other manufacture) would market an updated version of this heater without the noise problem. I've not seen one in the three years since this unit began making noise.

In closing this is a wonderful heater until or unless it begins to make the clicking sound seen in numerous other online reviews. I would not buy another of these units or similar DeLohghi heaters with the multi-pin timer.

As a side note I have owned a DeLonghi coffee maker and espresso machine and had quality problems with these units as well. It appears to me that this company has good product design and marketing but poor assembly, quality control and customer service. As attractive as several of their products are I have chosen to avoid items marketed by this company.

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