Buy ProCom Dual Fuel Vent-Free Gas Log Set - 32,000 BTU, Model# PCD24TD

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We actually purchased the Cedar Ridge fireplace (Lowes because Amazon did not sell it) which included the Procom 32,000 btu gas logs, unvented, with a remote to control the heat setting. We placed it in our dining room, and find it heats the 1800 sq ft ranch house we live in. Our home is an open plan, so this helps the warm air move from room-to-room, plus we use ceiling fans located in most of our rooms. If we had placed it in our family room we would have found it too warm for our needs or maybe we would have purchased a unit with less BTUs, but we knew we needed to heat more of the rooms than just the family room.

We keep a window slightly open at each end of the house, and so far have had absolutely no health problems with this unit, such as headaches, nausea, sleepiness, etc. We use a couple different brands of Co2 monitors and they have not moved from zero. The odor is slight if at all, which surprised us because my husband has a workshop in the basement, which I thought would become a problem with it mingling with gas, but this has not been the case. We had relatives compliment us on our unit due to not having the odor that some units seem to have.

I know there is much debate about unvented natural gas logs, and we once had a gas stove that we hated, but that was some years ago. We decided that we would try this again and so glad we did because we haven't had to run our furnace (electric heat which expensive) during the day and evening, but it is set to run if needed should our home go below 64-deg. at night when we are sleeping.

WE DO NOT USE THE GAS UNIT WHILE WE SLEEP AND THE GAS IS TURNED OFF FOR SAFETY. As far as humidity goes, so far we don't have a problem with it, and in the cold weather, the humidity is welcomed for us since we do not get the static as we do with our furnace.

One thing we will absolutely do is keep our unit maintained. We will follow the directions in the book concerning cleaning, maintenance, etc., so that this unit will be efficient and effective.

For us, this unit has been every thing we hoped it would be, and of course we hope it stays that way.

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I also bought the "Cedar Ridge" branded version of this but it is the same manufacturer and product. It is a basic gas log without any frills but it looks nice and is a very good value. Install was pretty straightforward and it has been working well. We like the thermostat feature which turns it off for a little while when the room warms up then back on after several minutes to keep the room warm.

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I purchased a Procom gas log set Model # 4222357 approximately 2 1/2 years ago from Lowes. Just about 1 year 10 months from the date they were installed they stopped working. I called the installer to check them and he quickly shut off the gas and took out the logs. At that point, he felt the logs were not safe to repair and reinstall. Part of the metal on the unit was actually melted. I called the company since they were supposed to have a two year warranty. After waiting about 45 minutes to get to talk with someone, I explained the situation and he told me to take pictures and send to them. I did this but after 3 weeks, still no response. I e-mailed them again only to get a response saying they would have to get more information and speak with the installer. To make a long story short, I purchased a new set of logs (not ProCom of course) and ended up disposing of the ProCom set. So like I say, no use dealing with customer service. It's the worst experience I've ever had dealing with a Customer Service department!

Honest reviews on ProCom Dual Fuel Vent-Free Gas Log Set - 32,000 BTU, Model# PCD24TD

very pleased with item--have saved all kinds of money on our fuel costs this winter by using vent free logs