List Price: $59.99
Sale Price: $44.99
Today's Bonus: 25% Off
I purchased this hot water dispenser about a month ago because it had a large capacity (4 liters)at an excellent price. I have never owned a "hot pot" before, but I was hoping this would keep up with our wintertime hot water needs since I have 7 kids.
Rosewill is a brand I have purchased before and I know they have a very responsive customer service department in case I have a problem.
This is not a small appliance and will take up some room on your counter. It is 15" tall and about 10 1/2" deep at the top. The sides of the exterior are silver colored metal, the top is white plastic, and the interior is stainless steel. There is a window on the front which allows you to see the water level at a glance. The controls are sealed buttons on the top. It also has a swivel feature on the bottom which is so convenient.
I got this so that my family could easily and quickly make hot tea, hot chocolate and ramen noodles. Since it safely dispenses water up to 208 degrees F, it allows my 9 year old son to make his own noodles! It's been a huge hit with everyone and I marvel at how I have managed to get by without one for so long.
You can select your water temperature 140, 175 or 208 degrees F. There is an auto clean button great for me since I have VERY hard water. It has 2 safety features that I definitely appreciate an auto lock on the dispense button so no one can accidentally push a button and get burned, and an auto shut off when the water level gets too low.
The stainless steel interior is wonderful when cleaning this pot. There is a stainless steel filter in the bottom of the pot, too. You access the interior via a latch on the top of the pot. It works easily, but be careful not to get your hand near the vent, which is hot. Also, the latch needs a firm push to be securely closed after cleaning or adding water.
The dispenser spout sits about 11" from the counter so it is a little high to safely dispense water into a bowl on the counter without splashing very hot water. I found a large can just the right height that I keep next to this pot. My son can put his bowl of ramen noodles on top of the can and then safely dispense the hot water into the bowl. I would advise you find a similar set-up if a child is going to be using this pot.
It has been in constant use for over a month and no problems so far. In fact, I am so pleased with it that I have ordered three more as Christmas gifts. If you use a lot of hot water, you might like this as much as I do.
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We bought this product to help prep baby formula and within 1 month we noticed rust forming at the bottom of the heater. Also, the water gauge was broken when we received it. I noticed there was another review with the same rust issue. The price is alluring but stay away from this cheap product!Best Deals for Rosewill R-HAP-01 Electric 4 Liter Auto Feed Hot Water Boiler
1st unit DOA, 2nd unit (replacement) has been functioning properly into the 4th hour.1st unit's defectiveness:
1. Water could not dispense at all.
2. Its lid was harder to close and, when closed, had larger gap around the lid's rim if compared with the 2nd unit.
For the price, it is a good dispenser, having adjustable temperature, electric dispense motor, safe lock, and large capacity. Nevertheless, QC doesn't seem to be very consistent. As for the rust issue mentioned in other reviews, I'd need to wait and see.
-----Below Is For RMA Experience (*The item's star rating is not affected by the experience)-----
The 1st unit I received was defective-on-arrival. It couldn't dispense water at all. I contacted both Amamax and Rosewill via emails for exchange request with free RMA shipping (If using Amazon's RMA function, I could only RMA back for refund and pay for return shipping). At first, both of them kicked me back to each other. Amamax's reason was the shipment was directly shipped from Rosewill. Rosewill's reason was I bought through Amamax, Rosewill's authorized retailer, and was still within 30 days of purchase.
Then I sent 2nd emails to both of them, stating I was being kicked back and forth by them. Amamax replied with an upper manager's email and told me to write to that address for CC to Rosewill assistance. Rosewill, on the other hand, took my RMA request. After about half dozen times of email exchange with Rosewill, I was able to get a replacement without the need of shipping the defective one back.
Overall for Amamax:
In the end, all Amamax's customer support did was to kick me back to Rosewill. If this is all Amamax's customer support could do, I couldn't at all understand why any manufacturers would sell their products through Amamax. Nowadays everyone has websites to sell stuff."
Overall for Rosewill:
Rosewill's customer support was fast in response in general. The fact Rosewill was willing to send a replacement without requesting me to RMA the defective unit back was quite an honorable resolution.
On the other hand, though, if Rosewill's QC and communication to its authorized retailer (Amamax) had been better, probably none of this hassle could had happened. Also the fact it was necessary for me to exchange many emails (10, including these sent to Amamax) to receive a resolution was not an ideal process for customers to go through.
Honest reviews on Rosewill R-HAP-01 Electric 4 Liter Auto Feed Hot Water Boiler
I got my water boiler because I love hot tea and chocolate during the winter and a friend recommended it as a handy way to always have water ready. She was right, this thing is great. It keep the water at any of three specified temperatures depending on what you need/want, has a reboil button to quickly heat the water to boiling if you wish, has sensors that prevent the water level from getting too low and also has an auto clean cycle.The best way to auto clean the boiler is with citric acid. You can get powdered citric acid in small bags, I have had the best luck finding it at oriental groceries. Use half a bag. Fill the water reservoir, pour the powder in and shut the top, then run a self clean cycle. When it finishes, empty the reservoir (be very careful, the water is really hot) and wash it out, then refill it with water and run the self clean cycle again. Once again pour the water out, rinse the reservoir and refill. You now have a clean and scale free source of boiling water. I have had my boiler around a month and just cleaned it today so unless your water is insanely hard you probably wont have to do it very often.
The lock feature that prevents water from being dispensed unless the Unlock button is pressed is a good feature, preventing anyone from being accidentally burned. The night light is also handy, I like to read at night sometimes and enjoy a cup of tea and the light helps me hit the cup and not my fingers :)
Find helpful customer reviews and review ratings for Rosewill R-HAP-01 Electric 4 Liter Auto Feed Hot Water Boiler
It is cheap but really poor quality. We use it about 2-3 liters each day and did cleaning every 30 days. But the rust started building up in the bottom of the inner circle after 2 months. I couldn't clean it off by cloth either. Called their customer service and they wanted to provide RMA under my shipping. I would like to pass since the shipping fee is more than half the price which I paid for the product.
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