List Price: $299.00
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I purchased this unit a year ago and after falling in love with the look of the stove and somewhat realistic flame, I opted to purchase 2 more for Christmas gifts. During that first initial season of use,which was winter BTW, they worked and heated great! Even on the coldest of days it kept the room warm and toasty,to the point where the unit would need to be shut off.Thats not a complaint,just describing how happy I was with the unit...until.
Did not use the heater or flame for a few months and when it started getting chilly I turned it on and everything was working perfectly.
A few days later while using it, it had turned itself off and would turn back on. This would happen repeated times until the heater would not work at all. I contacted Dimplex (who are great to deal with!) and told them what had happened and they sent me a replacment part at no charge! I was very pleased as the heater had just gone out of its 1 year warrenty. As I said, I am very happy with Dimplex's customer service. The replacment part arrived but did not fix the problem. While I had the heater apart I did notice a wire that had become detatched from a connector to the main power supply. The end was corroded and had shorted out. I haven't contacted Dimplex yet, but will after the holidays. I would love to give this heater a 5 star, but after having problems with 2 of the 3 heaters, I can't confidently give a 5 star. The second heater no longer heats and Dimplex has also sent replacment parts for that at no charge as well.
I have no complaints with the company as they have been fair through all of this, but I just can't recommend this particular product.I expected more than one year of use without any problems.
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Bought this electric fireplace stove after purchasing another brand from another company that arrived damaged, two times in a row. This stove from Amazon arrived quickly and was in perfect condition. The stove looks great, very much like a wood stove we had owned many years ago, and it works well. We have a very large unheated bedroom, which reaches a chilly 45 degrees some winter mornings, so we need some type of supplemental heat. In the past we had used a small heater that worked reasonably well, but decided to get one that had aesthetic appeal as well. This Dimplex fits the bill! Because the room is so large it is important to be able to direct the heat where needed, vanity, bed, etc. The stove is light enough to carry and the cord is long, but to facilitate the ease of moving I purchased a reasonably priced small 36 X 18 flatbed dolly to put it on. My plan is to make it look like a hearth by using some left over stone-designed floor covering.Best Deals for Dimplex Traditional Electric Stove, DS5629, Black
This little stove really does the job. It looks pretty realistic and the heating option is great. We also really like the remote control. Purchased this stove for our basement to take out the chill. We hang out down there a lot as a family and when the kids have their friends over. It looks nice and warms the entire area. We use it almost every day. I would recommend this item. The only issue I had was the shipping. The first stove I received was pretty badly damaged during shipping. Amazon was great though and exchanged it with no problem. The second stove also arrived damaged although not as bad as the first one. Amazon was great through the entire process.Honest reviews on Dimplex Traditional Electric Stove, DS5629, Black
Originally purchased this electric stove for our three season porch. The first one that arrived was damaged and Amazaon quickly sent a replacement a very, very smooth return process. We received a new one two days later and use it daily out on our porch. We live in New England where the winter months are very cold so, this is a great addition. Our porch is 200 sq ft and the stove has no problem warming up the space. Would highly recommend!Find helpful customer reviews and review ratings for Dimplex Traditional Electric Stove, DS5629, Black
Purchased in January 2012. Worked for an unseasonably mild midwest winter till around May. This year, plugged it in and fired it up this November, the heating element and fan ran for one minute and stopped working. Still under warranty, I tried calling customer service on my lunch hour three separate days. Waited over 20 minutes and the system indicated I was moving up in the wait list at the rate of one position about every three minutes.. Each of the three times I called interesting that I was number 23 in the queue .. Anyway(?) That's over a one hour wait time. I also used their website and contacted their tech, operations and customer service teams (again, three separate times). Not a single response back, not one.Dimplex North America does not offer acceptable service to honor the warranty !!! I told them I was going to spread the word, they have not bothered to attempt any correction. Well, off to the most popular online customer complaint websites, and finally BBB!
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