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I agree with the first reviewer. We built a new home 2 years ago. The floors are very fragile and are a dark wood. It seemed that everything scratched the surface of the wood and I searched tirelessly for a vac that would not scratch the floor. Ever was the answer! I have the Donatello model and just love it. Light weight and the pivot action allows you to get into all the corners very easily. I would be lost without this. I have a Dyson for heavy duty action, but it would tear up our hardwood floors.Wednesday, December 11, 2013
Best Bags - Raffaello Model (White) (7H x 4W x 1D) (7 Pack) Deals
Do not purchase from this company or its products. I purchased a vacuum from one of its distributors and stocked up on bags for the model. The bags were purchased directly from Emer. After receiving the bags, but before the vacuum shipped, (it still hadn't by the time the bags arrived, and so, I canceled the order), I found out that the model had been discontinued for quite awhile! I obtained a RAN # from Emer and paid $16.03 to insure it through USPS for return of the bags and a full refund of $109.00. I have not heard anything from them and it has been 2 months. I will now be able to file a claim with USPS, since it was tracked, (although it strangely disappeared in the mail, almost exactly when it should have arrived at Emer's doorstep across the country) and insured. Unfortunately, when you insure with USPS, be prepared to receive much less back and a long wait. We will still be out around $75.00. Emer has not tried to contact us. A vacuum is something which should not be purchased online, imo. None of the vacuum stores and repair shops had even heard of Emer, when we purchased a new machine 2 months ago.
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