I bought this about three years ago. Called with a question and got the answer from the first person who picked up. They still sell accessories and parts. Still answer questions etc.
The product itself is also very nice, reliable and well thought out. We have it installed with a timer so it is not going all day and all night. It is very reliable. Also, it is unique in that it can be mounted in either direction horizontally or vertically. Amba says you can mount it at any angle, though I do not know why you would want to do that.
I would have given it 5 starts only, it does have gaps and cannot heat the whole towel evenly like the glass ones can.
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