Found out about Rinnai from my brother in law, a home restoration expert fromVermont. My experience in the past has been if he recommends. I look no further.
Once again that proved true.
This heater is a marvel of engineering. Every single aspect of it was well thought out.
Super easy to install. Cut a 3 1/8" hole through the exterior wall, assemble the flue ( a remarkable piece of engineering), plumb and hook jp the gas and turn it on. That's it!
The design is such that even touching the metal after it's been operating for hours does not result in a burn
If you need a heaterlook no further!0
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This is the second Rinnai that I have bought. We purchased this from an authorized installer. As the other review stated, the thermostat on this does not work. Further, the unit does not shut off and on properly. Moreover, it is very noisy when it comes on and off, and there is a pinging noise quite often. We have asked the installer to come back a few times who apparently has 'fixed' the item but this did not occur. We are now in winter again and we have had this just a little over a year and we are experiencing the same problems. The problem is, we are now outside the 'year' warranty and it has only been used a few short times. What a waste of $1600 with installation and purchasing the product. Rinnai is a shame and a rip off. Think long and hard before buying their products.
Best Deals for Rinnai EX11 Direct Vent Furnace Natural Gas
In order to replace a couple of outdated direct vent propane heaters, my husband bought a Rinnai ES22 for our living room and an ES11 for our bedroom. Both units have a loud fan/blower which goes on and off during use. I don't like it, but I can adjust to the noise in the living room. In the bedroom, I find the noise level unacceptable for relaxing and sleeping (and I am not a light sleeper). Making matters worse my ES11 has a pinging sound which accompanies the blower going on and off. My husband bought the units through an authorized dealer and installer in the Los Angeles area who he found on the official Rinnai website. After purchase and the units had been installed, I looked at the invoice. This individual charged us approximately 40% more for the units than they were being offered for on unauthorized Rinnai websites. This individual also charged us for "misc. parts and sealants" although there were no such items furnished (the units come with everything you need). I should also add that the authorized dealer failed to tell us when he first came to review our heating needs and give us an estimate that our existing vent holes would not match the Rinnai units. Had we known this we could have considered our options and possibly budgeted to have new vent holes cut. (I just got a $400 estimate to have one vent hole lowered seven inches.) Instead when the authorized dealer was installing the units he just took some cement pavers from our yard and jacked the units up to the height of the existing holes and left the pavers in place under the units. This looks especially lovely on the bedroom carpeting. I should also add that I had to leave before he was finished with the installation. When we came home that evening our bedroom was easily approaching 100 degrees and the unit was going full throttle. The authorized dealer had only tested to make certain the unit went on before leaving. Apparently he didn't test to make sure it would also go off. Long story short, the unit had a broken thermostat and the entire unit had to be replaced. So if you do buy one of these units, plan to be home for several hours after installation to test the unit.
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