Review of Soleus Air HM2-15R-32 Flat Panel Micathermic Heater with Remote

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List Price: $145.41
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I purchased two of these heaters. One of them is still working but the temperature up and down didn't work out of the box. The other one worked fine for 3 months and then it started sparking. I contacted the company and they sent a new one after I mailed them $12. The replacement arrived today and IT DOESN'T get warm at all. I tried to call the company and for every extension I called I got no answer. I am now waiting for a phone or email response. I am very upset with these heaters. I wouldn't but one!

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Ok, been using this heater for the last 2 months to heat a bedroom.

pros:-

nicely styled, remote control works well, timer, ECO mode all good, will warm a large bedroom over about 30 mins

cons:-

the function and display could be better designes, takes a while to heat up, no way to turn off the LED display (glows all night), beeps when it turns off timer (can wake you up..!)

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The 1000W version of this product worked great at first, but over time, this particular product line of Soleus Air Micathermic heaters will lose their ability to heat over time. Advertised at 1000 Watts, now, after 1 year, is 478 Watts, and loses wattage each day it's used. This means it's outputting less and less heat. I'm sure that this 1500 Watt version will produce the same results over time.

I submitted a claim to Soleus Air and they have not resolved the problem they only gave some explanation thinking they were right, but I sent them more details of the problem and they have not responded for over 1 month. Looking up my case number on their site, they consider this case resolved. It is not.

This is product is faulty and you won't get any reimbursements, so be careful, and buy a different brand, or a different heating technology like ceramic.

I will not ever buy a Soleus Air product again I do not want to support their company in producing poor quality products with poor customer support.

Honest reviews on Soleus Air HM2-15R-32 Flat Panel Micathermic Heater with Remote

I bought this heater Dec 2009, off of Newegg, and when I received it, it was not working. I called Soleus customer service and they promptly sent a replacement. That one was damaged in shipping, and Soleus sent another one to me. This one finally worked, and great at that. I then bought two more of the white versions, and I used them all winter long. I live in a 4 room apartment, not very big, and used them to hear my entire apartment for all winter long, and they have been fantastic! I have electric heat anyways, and these worked better for me, and even my electric bill was a little less compared to the previous winter that I did not have them. Now I am going on to my second winter with them, and I am even buying one for my brother as a gift.

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I own a couple of these heaters. I like that it has a remote and that it beeps each time you change a setting with the remote; getting that confirmation allows you to be across the room from the heater and adjust the temperature. It is a loud beep, so if you plan on turning it on and off during the night, that may be an issue. Since I just leave it at a low temperature setting during the night, the volume of the beep is irrelevant. It is slim and doesn't take up a lot of space, and I can wheel it around to different rooms if needed. It heats up the room quickly and maintains the temperature, and it is also pretty quiet.

The first one I bought had a faulty wheel base and I had to call the company that makes the heater for a replacement part. It took a little bit of work, but after a few phone calls and emails back and forth, I got the replacement part at no extra cost. I don't think it was a stellar customer service experience, but it wasn't painful either.

When you turn on the heater for the first time it does have a smell, but I simply leave it on in a well ventilated room for a couple of days and the smell seems to burn off. I have not noticed a smell after the first two-three days of running it.