Review of Real Flame Mt. Vernon 6900-X-DW Electric Fireplace in Dark Walnut

Customer Ratings:

I ordered this fireplace 2 month ago with promice to ship whitin 48 hours. I recieved it in 3 weeks. When I opened the box, the top panel was completely crashed and broken due to the bad packaging. I requested to replace the fireplace. For two weeks I got a lot e-mail with request to make a picture of the broken part and so on. Finaly I provided a full information with sku and number. In one week and half I recieved a box with replacement part. When I opened a box I was shocked, they sent to me a top panel from corner fireplace (it is obviouse from the picture and order description it is a flat mantel). After two month I paid money for this order I still have a lot of problem and there is no solution.

Click Here For Most Helpful Customer Reviews >>

We really like the look if the fireplace. However, ours is a gel fuel fireplace which looks exactly the same but doesn't use electricity. Either way we are enjoying the look of it.