Reviews of Brookstone Beverage Warmer

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I bought this thing to replace my Mr. Coffee mug warmer. This Brookstone is basically useless as a warmer unless you are perhaps using a mug with an entirely FLAT bottom (which would allow more contact with the heating element.) I've yet to see such a coffee mug however, and I have looked a lot.

The Mr. Coffee I own is adequate in that it keeps the coffee warm, though not nearly as hot as I'd like. The Brookstone, with it's "high and low" heat settings doesn't improve things any, as even on the high setting it is not as hot as the Mr. Coffee model.

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I purchased this to replace an identical warmer that lasted for several years in almost daily use in my office. My old one did not have automatic shut-off, and as a consequence was sometimes left on as long as over a weekend. I've titled this review "Better than expected" only because of the many negative reviews associated with the product. After using the new one for a couple of months, I can report that it performs exactly as advertised, and the automatic shutoff is a much appreciated added feature. I use several different styles of coffee mugs on this warmer, all with rimmed bottoms. Set on high, the warmer keeps my coffee HOT. Just barely cool enough to drink. And, it looks cool too.

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Luckily, a friend gave me this Brookstone warmer (used) so I didn't waste any money on it. She gave it to me because she accidentally broke the $5 Target cup warmer I had. I thought "oooh, a Brookstone. looks fancy" but it's mostly useless!

My cheap Target warmer kept my drinks much, much hotter. This barely keeps them above room temperature. And I thought it was because it was used that maybe it had lost its effectiveness. I can see by the other reviews, that's not true.

I can't believe how much this costs new. What a waste.

I wish I could find the same Target model I had, but I've never seen them there again :(

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I purchased this expensive item (from an Amazon seller; fulfilled by Amazon) because it has an auto-shutoff feature. That worked, but the base of the warmer became so hot that if it had not been on a glass surface, it would surely have scorched the wood. I returned it as defective and hoped to hear back from the seller offering a replacement, but I did not. It makes me wonder if the product was actually working properly but designed very poorly.

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This product is pretty much worthless. I first tried with a mug that had a raised ring bottom (i.e. not a lot of contact area). That one didn't work at all. I brought in a stoneware mug with a completely flat bottom still didn't keep the coffee hot. Used it on the high setting.

I contacted Brookstone directly. They completely blew me off. Would not do a thing for me.