Reviews of Waterbed Heater-Hardside

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I have the Thermal Guardian Touch Temp Digital Waterbed Heater. The Product Details for this product don't tell you which model this is and there isn't a close-up for the heater control so you can see what the model is or how you will control the temperature. My heater works well, except for one thing. My house is old and has very little insulation, so it tends to be chilly in the winter. The Thermal Guardian heaters profess to keeping the temperature to within 1/8 of a degree of the set temperature. That's fine if your house isn't chilly, but when it is the heater warms to the set temperature and then turns off. The chilliness of the room cools the water enough for the heater to come back on and thus the heater continues to turn off and on several times per second indefinitely. The only way to stop it is to turn the heater off or change the desired temperature a couple degrees and once it reaches the new setting you have to change it again. I can't help but think, if you let it turn off and on all the time it will wear out and anyone who has a waterbed knows it's a pain to drain the bed and put in a new heater any more often than necessary. On days when the sun warms the house, this does not happen. I don't plan on changing heaters, just know this can be a problem.

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I ordered this heater with the fastest shipping option there was (2-6 days). The next day my shipping confirmation email estimated that the soonest heater would come would be in 7 days. If you have a waterbed then you understand the need to get a heater quick so you aren't sleeping on a frozen mattress. After 3 weeks my package never came. I wrote a poor review and the seller very quickly sent me an email insulting me and demanding I take down my review. I told him I wouldn't take it down because it was all true. He then tried to rectify the situation by refunding me for the product and shipping and repeatedly offering to send me the heater regardless. I told him I appreciated that and eagerly awaited a warm bed. Over the next few days I got many emails saying I should take down my review because the situation was fixed. Really, it wasn't because I'd been sleeping on a cold mattress for nearly a month. I did take the review down thinking that everything would be fixed. I never did get that heater, and I know it's silly to complain about not getting something you didn't pay for, so instead I'll complain that I would have gone somewhere else to buy one had a known it wasn't coming. This is easily the worst shopping experience I've had on Amazon. This heater is readily available from other sellers on this site, I would recommend them.

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Our old heater quit on us in the coldest part of the winter. Those of you who are waterbed owners know that a cold waterbed in the winter months is not a good thing. We were glad to find a merchant on Amazon with the product we needed. It shipped within a week and we were able to quickly and easily replace the old heater unit with this one. Then we were back to comfortable nights once again.

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I originally bought this heater to replace an old style on and off heater which failed after about 15 years.

This heater was much better at regulating the temperature than the old one. It keeps the bed the same temperature.

That is, until it failed. I bought it less than 8 months ago, and it can no longer heat the bed over 80 degrees.

Having the heater for your waterbed fail is a huge inconvenience. I'd rather have a heater which causes the bed to have wider temperature swings, but is reliable vs a heater with tighter temp control which needs to be replaced more often.

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price was right, item shown is what was received. Received within a week of when I ordered it, packed well, received in good condition. If it lasts as long as the the last one (10 years) I will be pleased.