Real Flame Fresno Electric Fireplace in Dark Walnut Review

Customer Ratings:
List Price: $1,400.53
Sale Price: $774.37
Today's Bonus: 45% Off

I love the looks of this fireplace, but it is cheaply made.. It had alot of scratches and also missing parts.. Don't waste your money..

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This has got to be the most expensive piece of crap Ive ever paid for. Normally I would flush it down the toilet, but this wouldnt fit. Theyve had to ship out a new base, the original was cracked. One of the middle pieces fell apart as i was screwing it together, must be that high quality china glue. When i recieved the new base, i started putting it together and one of the cheap plastic threaded inserts was missing. So now i still cant put this thing together. Almost every part has some type of damage to it. Typical China crap!!!

Other than every other complaint, it does look really nice. haha

Id give it a zero if i could, but for some reason it has to be at least a one.

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I bought this item but with the gel fireplace insert. The entertainment center is still the same model number but this product has the electric fireplace insert.

POORLY CONSTRUCTED AND PACKAGED!

When I received my items:

*the top panel trim on the left side was coming off, there was a dent in the middle, and the trim on the right side was barely hanging on

*the base panel was cracked in the front

*the upper firebox trim was broken (piece that supports the top panel beneath the television and above the firebox insert)

*the 2 back panels had either a large vertical scratch or had a hole

*multiple discolorations (white where it should be black) and scratches throughout every piece

*Assembly guide included with the fireplace insert but not for the entertainment center (I had to Google search for it and found it on the Home Depot website.)

I beg you. Please do not buy this item! It is NOT worth the money and you might as well invest in an already assembled/mostly assembled fireplace/entertainment center locally. I called Cymax to get a WHOLE product replacement and they wanted pictures of the damages, which I sent. Although Cymax claimed it was a whole product replacement, Real Flame DID NOT send out a whole product replacement but only sent the replacement parts after reviewing my claim. Unfortunately, some of the replacement parts did not screw properly with the original parts that I had already. Also, the left side of the top panel was beginning to come off just like the original top panel that was being replaced. Since I tried to assemble the fireplace, it is not in it's original condition. Hence I did not even bother with returning it, getting up to 50% of the price paid, and deducting even more for shipping the item back to Cymax. Needless to say, I threw everything away out of sheer frustration and bought an electric fireplace/entertainment center from Havertys.

A complete disaster, waste of money, and time!!!

Honest reviews on Real Flame Fresno Electric Fireplace in Dark Walnut

Arrived in 2 days with Prime. Assembly was extremely easy and only took 30-45 minutes. Fireplace looks great and the Walnut finish looks fantastic. The space behind the fireplace unit offers a lot of room for surge protectors and cords so the unit can sit flush against the wall. Highly recommended.

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This is actually a beautiful entertainment center. i love it and everyone that has seen it so far has said how much they love it.There is a strong odor when you remove it from the box but it goes away quickly. I gave it 3 stars due to the cons but overall its a nice piece.

Pros: Beautiful. nice color, Sturdy, movable shelves, good overall width and height. The fireplace is really nice with the ability to give off heat or not and the dynamic flame. There is a large area of open space behind the fireplace unit.

Cons: Very little room between shelves and the back covering board. So for larger plugs it is a problem. The width of the individual shelves is an issue. My receiver did not fit (i looked up a bunch of other receivers dimensions and they would have the same problem). I had to take the back board off and push it in from the back. I left plenty of space above for overheating issues. There were some defects in the wood but you can only seen them when your right next to it. Many of the bolts that are locked in did not match up perfectly. The front right portion also did not match up with the molding from the sides to the center portion. The fireplace portion has chainmail type covering over the glass. This does not sit perfectly vertical but you only really notice when your close. The fireplace unit (which is separate)does not fit perfectly against the rear of the hearth portion (center) but it does screw in so it is secure.