We received this heater as a gift last Christmas. It performed like a dream, until March. After that, it stopped heating airbut continued to blow it. Customer service is nonexistent. You call and leave a message and then wait for a tech to call you back. It took several messages and a couple weeks to speak to said tech. He deduced that a replacement heating element would fix the problem. It was delivered quickly, and I replaced it as directed. Problem not solved. I put in a couple more calls to customer service, and never got a call back. I forgot all about it through the spring and summer, last month I decided to put in another call to customer serviceto ask for a replacement. The warranty is up next month. I'm still waiting for the "tech" to return my call.
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This is my second IR heater. I bought it for the room where our television is to cut down on electric bills during cold winter evenings. I chose it for the price and also for the black color that matched with our black television and black surround sound components. The look actually fits in the room quite well, or atleast as well as any space heater can. What I didn't expect was the amount of noise that the fan makes. Perhaps it wouldn't be as noticeable in a room where you were not trying to listen to something else. The first heater I bought (different brand name) was much quieter but also much more expensive and has a wooden case. Just something to think about before buying the heater.....is the lower price worth putting up with more fan noise?
As far as shipping something of this size and weight, it came in excellent double-boxed packaging, arrived in perfect condition to my front porch, and arrived much sooner than expected.
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I've had this for four months now and it works great. I use it to help heat my living room. My furnace keeps the living room at around 60 and this set at 68 on high has no problem keeping the temp at 72. I love that it doesn't get hot to the touch so I can leave it on when I'm not home for my dog's comfort.
The only problem I've had with it is it has wheels but really dislikes being moved. It has a sensor in it that shuts it off if you bump it or try to move it while it's running which isn't the problem, the problem comes in that it seems like if I move this heater while it's running and it shuts off on me, when I turn it back on the thermostat won't work so it will just run forever until I unplug it for a few seconds so it can reset itself, then it will work properly again. Idk, I guess don't move it. The room I heat is something like 10 by 40 and it has no problem adding 12 degrees to the room even when it's been 25 below in my drafty house.
Cost wise it's been good. I tried an oil radiator and it ran about $120 a month on full blast just trying to add ten degrees to the same room. This is running about $30-$50 a month running 7 days a week 24 hours a day on 67 degrees during the day and 65 at night or when I'm not home. It has a fan but it's not loud enough to even have to turn up the tv even one notch. I've never used the remote because it didn't come with batteries.
These heat the room better if they are pointed at objects like furniture because the infrared rays have to hit something to cause the room to heat up. If you put this in a good sized empty room it wouldn't heat very well. With the small emount of heat that comes directly out of this you wouldn't think it would heat well but boy does it! When the thermostat stuck the other day (see above) it heated the living room right up to 80 with no problem before I realized there was a problem. I want to stress, this has not happened except for the two times I have moved it while it was running when the safety shut off triggered it to shut down. Just unplug it for a few seconds before restarting it and it won't stick on.
Other than that one small issue it's been perfect. I bought mine locally for $80 and bought the 3 years extended warrenty for maybe $10 so hopefully if I have any problems I'll be covered, but to be honest, even if I bought one a year for $80 it's worth it. This is saving me over a hundred a month in heating costs. My heating costs are down from $200 a month to around a hundred. I'd buy it again. I took the star off for the thermostat issue.
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This is the second heater that we have bought from Amazon. They are both economical to buy and to use. They keep my house toasty warm. I really like the fact the outside of the heater is cool to the touch. I would recommend this to anyone looking for a secondary heat.
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This is the best heate I have ever had. I particularly like the echo setting. The outside of the heater does not get hot.
